Privacy Policy

Last updated: March 4, 2026

At Hôtel Masony, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or stay at our hotel.

1. Information We Collect

We may collect the following types of personal information:

Identity Data: Name, surname, date of birth, and nationality.
Contact Data: Email address, phone number, and home address.
Travel Data: Passport or ID number (as required by Togolese law), arrival and departure dates, and flight information.
Financial Data: Payment details (processed securely via third-party providers), and billing address.
Technical Data: IP address, browser type, and usage data collected via cookies.

2. How We Collect Your Information

We collect information through:

Our website booking and contact forms.
Direct communication via WhatsApp, email, or telephone.
In-person registration during check-in.
Cookies and similar tracking technologies.

3. How We Use Your Information

We use your data for the following purposes:

To process and confirm your room reservations and event bookings.
To comply with legal obligations, including reporting to local authorities (Police/Tourism Ministry) as required in Togo.
To provide customer support and respond to your inquiries.
To send you promotional offers and updates (only if you have opted in).
To improve our website performance and user experience.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers: Third-party partners who assist with payment processing, booking management, and IT services.
Legal Authorities: When required by Togolese law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Guest registration data is kept in accordance with Togolese hospitality regulations.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access the personal data we hold about you.
Request the correction of inaccurate data.
Request the deletion of your data (subject to legal retention requirements).
Object to or restrict the processing of your data.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience and to analyse traffic via Google Analytics. You can manage your cookie preferences through our consent banner or your browser settings. Disabling cookies may affect certain functionalities of the site.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Hôtel Masony
25 Village Road, Koumea, Togo
Email: info@hotelmasony.com
Phone/WhatsApp: +228 91 83 00 03